OnLand Help Centre /News

Back to List

Why can’t I view the map in OnLand?

In order to get the full experience of the map search in you will need to make sure that the right settings are in place.

Check Your Browser

Make sure you’re using one of the following browsers:

  • Chrome 130 or later 
  • Edge 130 or later 
  • Firefox 134 or later 
  • Firefox 128 (ESR) – extended support release 
  • iOS Safari 17 or later 
  • Safari 17 or later 

Tip: If you’re not sure of your browser version, Google “How do I check browser version?”

Check Your System Memory

You will also need to make sure your PC/device has enough memory

  • Desktop browsers – at least 8 GB system memory. 
  • Mobile devices – at least 4 GB system memory. 

Tip: If you’re not sure of your system memory, Google “How do I check system memory?”

Enable WebGL

To ensure that your browser supports WebGL, copy and paste this link into your browser’s address bar: https://webglreport.com/?v=2 

If a green banner displays at the top of the page, the browser successfully supports mapping.

If a red banner displays at the top of the page, enable WebGL using the instructions below that correspond to your browser:

Google Chrome 

  1. Open Chrome and type chrome://settings in the address bar.  
  2. From the options in the sidebar, select System.
  3. Check that the Use graphics acceleration when available option is selected. 
  4. Close, then restart Chrome. 
  5. Type chrome://flags/#disable-webgl in the address bar. 
  6. Enable WebGL Developer Extensions or WebGL Draft Extensions.
  7. Close, then restart Chrome. 

  

Mozilla Firefox 

  1. Open Firefox and type about:config in the address bar. 
  2. Click Accept the Risk and Continue. 
  3. Search for webgl.disabled. 
  4. The banner should display False. If it displays True, double-click it to change it to false. 
  5. Close, then restart Firefox. 
  6. To check your WebGL status, go to https://get.webgl.org/

  

Microsoft Edge 

  1. Open Edge and type edge://settings/system in the address bar. 
  2. Check that the Use graphics acceleration when available option is selected. 
  3. Close, then restart Edge. 
  4. Type edge://gpu in the address bar and check WebGL status. 

  

Safari (Mac only) 

  1. Open Safari and go to Safari > Settings (or Preferences). 
  2. Click the Advanced tab. 
  3. Check the Show Develop menu in the menu bar. 
  4. In the top menu bar, click Develop > Experimental Features. 
  5. Ensure WebGL 2.0 is enabled. 

Check Your Connection Speed 

To test your internet speed:

  1. Google Internet speed test.
  2. From the top result, select Run Speed Test. 

The Internet Speed Test window should report that your connection is fast. If it is too slow, it will not be able to load a map.

Check Your Firewall  

  1. To check your firewall, copy and paste this link into your browser’s address bar: https://www.emapviewerprod.ca/ 

A sign-in window should display. (You do not need to sign in)

If an error or blank page displays, you will need to change your firewall settings to allow https://www.emapviewerprod.ca/ and http://www.emapviewertraining.ca.

You may need to contact your system administrator.